FAQ - Frequently Asked Questions
How can we help you?
How long does it take to ship and what are the costs?
EXPRESS which has a cost of € 9.90 and is free in case of purchase of an amount greater than or equal to € 200.
EXPRESS shipping takes place within 1-2 working days. For Basilicata, Campania, Calabria, Puglia and the Islands, delivery may take 1-2 additional days.
Orders placed during European holidays will be processed on the first working day following that date.
Main European Holidays:
- December 25th (Christmas)
- 1 January (New Year)
- Easter Monday
- May 1
- Ascension day
- August 15
- July 21
- November 1
- 11 November
How does your exchange policy work?
Items purchased on Healing Jewels.com may be exchanged within 14 days of receiving the order.
If you wish to change the purchased product, please fill out the form in the "assistance" section of the site, selecting the "change size" item and mentioning the product code and the desired size, you will then be contacted by one of our operators.
After being contacted by the operator, follow the instructions and ship your package.
We can only make size replacements and then change the purchased item with the same item in a different size, it is not possible to replace the product with another one. Once the item is received in our warehouse we will send you the new size. You can request the exchange of multiple products belonging to the same order, provided that they are returned together, within the same return package. The exchange cost will only be that of shipping to our Shop.